1. When you want to avoid the whole “he said, she said” after an incident.
Live-streaming video cameras that capture secure footage can be the difference between misconstrued versions of the truth and reality. For instance, police who are equipped with live-streaming body cameras can capture footage containing a clear record of exactly what happened on the scene, avoiding any discrepancies.
2. When there’s something you just can’t quite explain over the phone.
We’ve all been there — or at least seen it in the movies — “Which wire do I cut?!” Describing complex issues over the phone can be challenging, if not impossible. With live-streaming video, experts can see exactly what you’re experiencing so they can provide step-by-step guidance, leading to a successful (and fast) outcome.
3. When the person that could potentially solve your problem is on a different continent.
Sometimes the answer to a problem lives on the other side of the world. Imagine you have a manufacturing plant in Alaska, and the on-site field tech encounters an issue with a piece of equipment and isn’t sure what to do to bring it back online. A person in the company, familiar with the equipment, is visiting corporate headquarters in London. With live-streaming video, the solution is merely a video call (and time difference) away!
4. When you want to keep customers happy by not making repeat visits.
When customers’ cable service goes out, they don’t want multiple visits from field service techs in order to restore service. Although dispatch is urgent, the required expertise often cannot be determined until the tech arrives on site. For instance, the problem might lie with a customer’s Wi-Fi or internal network, which could result in a lengthy phone conversation with another support tech in an effort to describe the problem over the phone — or worse, result in the need for a secondary service call. Instead, live-streaming video can be used to quickly resolve the problem and get service up and running again, keeping the customer happy.
5. When you want to make sure fixes are recorded and backed up for future reference/training.
For any type of field service training, the archived footage taken from a live-streaming video camera can be used for professional education and training in the future — here’s WHAT to do, here’s what NOT to do. Forget a textbook, trainees want to see it in action.
6. When you want to save time and money.
Time is one of the most valuable things we have. Instead of having to spend a weekend flying across the country to see the problem, you can have a field technician use a live-streaming video from the site, avoiding travel costs and time, which you can instead be using to spend with your family.
7. When you can’t risk security and don’t want your videos ending up on YouTube.
Video chat apps like FaceTime and Skype can provide live-streaming, although what they don’t do is offer enterprise-grade security or secure storage of video archives. The last thing you want is a video of your company “behind the scenes” ending up on YouTube (or turned into a .GIF).
With so many company benefits, you simply can’t go wrong with live-streaming video.